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| - If I could give this location 0 stars, I would. There's no way to explain how terrible the customer service is at this particular Swiss Chalet and the amount of incompetent students working here that do not give a f*ck about their job and have no sense of urgency. (Apologies for my language).. It was as if the manager hired a bunch of snails and sloths to work for him. I came here to get take out for dinner and when I walked in, the place was so smoky with no venation. The line for take out was ridiculous at 6pm on a Saturday night. I waited approximately 15 minutes for my order to be taken. I ordered a Family Pak with a side of Cheese Perogies. After paying for the order, I realized that the girl didn't even charge me for the Cheese Perogies so I butted back in line to question her. She rang the Cheese Perogies in the system and charged me for it and told the kitchen that my order was to be sent out together. 30 minutes later, we were still waiting for our order and I noticed that there were a couple of people that were getting impatient as well and were complaining why their order was taking so long. In addition to the people waiting for their Swiss Chalet orders, the people that were ordering Harverys had no one putting condiments on the burgers, and the people at the drive thru weren't getting their orders either. 40 minutes goes by and we finally get our order only to realize that the lady charged me for Spring Rolls rather than Cheese Perogies.. At this point, I was livid, and I told them that I didn't order Spring Rolls. She apologized and said that they were making it right now and handed me the Spring Rolls and said I could keep it. I had two options at this point, to wait around for the perogies or line up in the ridiculously long line up to get my refund.. So I decided to just wait - thinking that it wouldn't take that long for them to fry up some overpriced pre-made perogies. Boy was I wrong... Another 30 minutes go by and I'm still waiting for the Cheese Perogies. I looked at the line up for take out and it was practically out the door, with at least 5 people waiting for their food who have already paid. All the people that were in front of us in line, had already got their food and left and we were still waiting. I was getting so impatient that the first employee that came out of the kitchen - I stopped her and asked her about the perogies. She kept calling out numbers and every number she called out I asked what was in the order. The order she had in her hand was a Salad, Chicken and a Soup. I remember her calling out the same order 15 minutes ago and I let her know that the person who placed that order, already got his order and has left. They made the order twice because the guy was complaining. Why in the world would you ring in the order twice if you know the kitchens in the process of making the order already? I look around and everyone in the restaurant was furious and I kid you not - I saw at least a dozen people working in the back kitchen trying to put orders out. NONE OF THEM CAPABLE OF DOING ANYTHING!.. Finally, after waiting for an hour for the perogies and having my clothes smell like I just worked a shift at Swiss Chalet, I got them and asked for the managers name. Rino is the manager who works at this location, and I wasn't going to waste anymore time waiting to speak to him but I will make it known here as well as head office that this location is a piece of crap. Avoid this location at all costs and I will never come back ever again!
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