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  • My employer was hosting an event at the MGM Garden Center but for some reason my suite got mixed up. I was only staying for two nights so I didn't throw a fit about them over booking my room however the room they gave me was terrible. The carpet was filthy and it was right next to an air conditioning unit. I called the front desk and asked if they could move me or if they could at least give me a better room since they were the ones who over booked my suite. I was told they couldn't do anything. At this point I was upset because not only did I lose my suite but I was in a noisy dirty room. Again, I tried not to let it bug me because I was only staying for two nights, however it was extremely disappointing. The room service was great though and so was the food. I am not sure I'd stay here again after the terrible service I received and over booking my suite. You bet your behind when I got my AMEX Corporate bill the next month, I was charged for my Suite and it took almost a month for them to fix it. The worst thing is most places offer you free nights or something for their mistakes and MGM basically didn't do anything for me. I travel to Vegas often for business and as I plan my next trip I can't say I'd stay here and I am most likely going to be booking myself and other colleagues elsewhere due to MGM's lack of responsibility and customer service after they made a mistake.
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