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  • This place is ridiculous! Its sad that I can sit in the drive-thru and write a review. They are horribly slow (and it's Saturday). We arrived at 9:15 am and waited at the speaker for every bit of 4 mins before the barista came on and asked us to wait before she could take our order. At 9:21 am, the order was placed. There were 3 cars in front of us so, my expectation for the line to move smoothly was shot down when we waited another 8 mins before we approached the window and another 2 before they opened the window to take my card and pass me my drink. Why is it so difficult to provide great customer service? No one should have to sit in a drive-thru from start to finish for 15 mins for ANYTHING! I stepped outside of my box and ordered a drink that I figured they couldn't mess up (Caramel Frap); boy was I wrong. The drink was watery and did not include the extra caramel drizzle that I requested 15 mins prior. The sticker on my cup said extra drizzle so, why was it not included? I can't say that I'll be back to this location. My time is valuable and won't be spent waiting on a mediocre beverage. If you are in this area (32nd St. & Thomas), buyer beware.
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