I've been there multiple times and I've been equivocal with my reviews. Tonight made me go as low as the rating system goes. The food was the same as always and there is (in my opinion) no one to blame if you don't like your food, since you make it yourself. Tonight, however the service was absolutely terrible. It took over 45 minutes from the time we set our food in the "queue" for the grill masters, to the time the food came. No explanation could be given for the slow grilling time, and it was not that busy. On top of that, a manager stopped by after I mentioned it took 45 minutes to get our food, and he said he would go investigate...he never came back and never followed up in any way. All in all, it took us over 2 hours from the time we entered until the time we left. The last holdup was the payment--it took the server over 10 minutes to bring my debit card back after I gave it to him. Just really poor service all around by multiple people. We won't be back.