I have bought two commuter bikes here. One the KHS Urbans soul. The bike itself was simple, and cheap. worked well.
I also had them order a touring bike for me that was not in stock 'khs tr101'. The service was great. (I feel like the mechanics rushed putting it together but when I raised some issues, the owner went and fixed everything himself.
As for the bike, I biked from Seattle to Mexico with it and use it every day as my commuter AND I HAVEN'T EVEN HAD A FLAT TIRE YET...I'm still amazed...