I don't know why they have poor reviews cause I've always had an awesome experience with this location!
Today for example I called to book a service appt for my Toyota Corolla and they had my number on file so it popped up with my email and name, therefore I didn't have to go through the hassle of providing the information over and over.
She was EXTREMELY nice and attentive, plus their lounge area while you wait is absolutely amazing :)