I had occasion to patronize this place after getting tired of looking at the child horseplay induced broken glass covering a Sunflower print above our fireplace. I didn't even know they were in BIrkdale Village but was pleased to find a place so close to home when I did a search.
I can't comment on wait time like the Ian M. did as I was the only customer so, all I can say on service is that they were friendly. I left the print with them around 11 AM on a Friday and I got a call that it was done at 2 PM that same day. Workmanship was good and the print now looks good as new.
On prices.... You're asking the wrong guy as I don't frequent framing places. I will say as I looked at the prices of things hanging on the walls I do recall thinking, that seems expensive. Take that with a grain of salt as my wife swears I don't know "how much things cost if it's not electronics".
If I ever have a framing need again, the location of this place would likely win me over.