My family has been patronizing jimmy Dadonna's for over 15 years and had always found the food and experience to be very good - until last night. Let me start by saying my family never complains In restaurants since my father had been in the business for years prior to retiring last year.
The meal started with the appetizers of fried banana peppers and the artichoke hearts. The banana peppers were cold and two of the four artichoke hearts were frozen in middle. The artichoke hearts were not the same as in the past and appeared to be a frozen off site prepared product. The waitress reluctantly took back the two artichoke hearts and brought back 2 more. For the price they charged, she should have brought back an order of four that were hot and acceptable.
The usually excellent garlic knots were doughy and gummy - not anything like usual. The house salad dressing was lousy and also appeared to have been changed.
After waiting a long time for our meals, the three orders of shrimp Parmesan came out ice cold with the cheese and sauce congealed. The chicken joble was hot, but laden with oil and the sauce had broke. The same can't be said for the broccoli which accompanied the chicken Joble which was ice cold also. The veal parm never made it to the table as it was lagging behind and our group had decided to end the already pitiful meal.
The waitress was quite "bitchy" and the manager was ineffective and refused to touch her fingers to the cold food and stated that the bottom of the plates were warm. Too bad we don't eat the plates since those had been in contact with a Warming tray. We left the restaurant with a $42 bill for 2 soda pops and the crappy appetizers. Any effective manager would have apologized and said they were having an off night and don't worry about any bill.
Because of the way this situation was handled we will NEVER return to a jimmy D's and will let others know of our experience. I suspect many things have changed at Jimmy D's and these changes will most likely lead to the demise of a previously special restaurant.