I much prefer the local bookstores over big chains like this, but this is a clean, comfortable store with lots of good inventory and an opportunity for browsing.
There's a section of bargain-priced books, bit in general the prices overall are pretty good.
I sometimes stop in the cafe where the service is good and there are good options to choose from.
Most of all, the staff at the information desk are knowledge and eager to help. They cheerfully look up titles and offer to order for me.