I can over look cold fries, what was really disturbing is that the catsup is in a black meal tray on the counter with about 6 packets. When I asked the guy behind the counter pointed at it and said... isn't it right there? My bad, I thought it was a customer's tray that was returned to the counter. Then I was off to find napkins... you guessed it, they are in a black meal tray next to the drink machine. Half wet, not staked nicely and totally gross looking. I didn't bother to ask this time as I already knew. You would think that ownership would spring for a proper catsup and napkins holders... I'm not even gonna start on the trash cans. (Can't fit and dump the contents of your tray in them) The manager did ask and offer a refund. I declined, it's not his fault that ownership couldn't see their way to spend $100 and at least buy a couple napkin dispensers. Maybe my $13 will can help facilitate that purchase... haha. I guess I'm glad Freddie's, In N Out and Chick Fil A are down the street. Cleaner, friendlier and a better over all experience.