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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • The customer service at this place is awful. My friend and i booked this room about a month ago for a well-deserved girls weekend. We checked in around 5pm. I asked if there were any available upgrades and the man at the front desk replied no. We found that very hard to believe considering there were very few people at the pool, restaurant and cars in the parking lot. The guy was just being a lazy a*s and likely didn't want to take the extra minute or two to move us to a different room. Once we got to our room we called down to ask for a refrigerator to be placed in our room for medication. The same guy answered the phone with another response of No. I think that is the only word in this guys vocabulary. The next day we went to the restaurant for breakfast. We were sat by a very rude host, and were one of two tables in the restaurant. We just got done working out and left to wash our hands. On our way out we ran in the waitress and asked if she was our waitress so we could give her our drink order. She seemed incredibly confused as she didn't know if she was our waitress, yet she was the ONLY one there waiting tables. It took forever to get our food and my eggs came out a color i have never seen. I also needed a knife to cut my eggs...also a first. We then went to the pool. We were all alone for two hours until another group showed. Once they showed there were two servers to take their food and beverage order. Not once did either of these servers ask how we were and if we needed ANYTHING. I guess fine by me as we brought our own beers and food even though the signs said we couldn't. If we would have waited for them we would have died of heat stroke. The saloon wasn't open (we were told it had been closed for months), no ice machine near our room, our room smelled of old-ness, the decor was dated, bulbs burnt out in the bathroom, no shade at the pools when it was extremely hot, only two pool towels per room with the threat of a $50 charge per missing towel (I could buy the same towel at WalMart for $8)....this place was terrible and we will NEVER go back! The only decent customer service we had was from Edgar. He was the one who checked us out and was very nice and seemed to care of our terrible time. He did the best he could considering our stay was over. He gave us each two free drink coupons but they will never be used as we will never go back!
http://www.openvoc.eu/poi#coolReviews
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