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  • Came here for the Unicorn frap and there was a long line up - nothing unusual for Starbucks. After paying and waiting for 15 minutes, the barista tells me they're sold out. Literally just looks at me and tells me they're sold out and says nothing else. Ummm, okay... Can I get a refund? I don't quite understand why I'm solving the issue here. Usually they are supposed to ask if I want a free substitute or give me a free drink card. Call me entitled but I used to work at good ol' Sbux so I know the problem solving process. Also, the long lineups here are not without cause. I counted 7 employees behind the counter, but only one was on bar making drinks. How does this even make sense? With so many stores around the cit, I probably won't come back to this location.
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