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  • There is no attention to detail when it comes to cleaning. Even after I pointed out some areas that needed to be redone, it was still dirty. They showed up late to our "second chance" cleaning and broke a vase. The vase wasn't a problem as it was just a cheap piece from Ross. They offered to subtract its value from our service charge but I had to remind them twice in order to actually get it subtracted. We also had a wax build up on our hardwood floor due to the use of a product that we were unaware was bad for our floor. During our second visit when they steam mopped the floor (was supposed to be done on the first clean but they forgot the steam mop), the steam mop left HUGE white patches all over the floor. They left before I was given a chance to look at the floors. When I called to question it I was told "it will get better with time". My husband has been working 3 hours every night on the floors since and the white patches are not going away. We may now to forced to replace the entire hardwood floor. We are expecting our first baby next month and new floors is a huge hit to the budget but we have no choice as we are expecting company when the baby comes.
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