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| - To me, a Starbucks is a Starbucks is a Starbucks. What distinguishes one location from another is the crowd and the staff. The crowd at this Starbucks always seems to be friendly and welcoming. I've visited multiple times and when I've needed to take a chair, or having a meeting with other folks, the other customers have been more than accommodating.
The staff, on the other hand, is not so accommodating or welcoming. Granted, I've only come at the same time on the same day, so this is not a statement about all staff. This location seems relatively busy when I've been here, but not swamped. They've always seemed well staffed (at least 3 working). But, when I've made my orders the staff seems put out by my very easy request (grande house coffee).
When I've visited, it has been 2 hours within closing. Approximately 45 minutes before closing, the staff starts to move in the outdoor furniture inside the store. I've worked coffee, I understand not wanting to stay late after the shop is closed. However, moving the loud furniture inside when people would still be using it almost an hour before close is not cool. Beyond this, the staff makes a point to let our group know every 10 minutes starting 30 minutes before close that the store will be closing. Again, not a problem, but when we've been here multiple weeks in a row, and you've worked every one of those times, you do not need to be rude as if we are completely unaware of the closing time.
Normally, I am pretty pleased with customer service at Starbucks. This is one exception. My group was pretty tied to meeting here because of a location issue. Since that issue has been resolved we haven't been back. I am fine with that.
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