If I could only get away with "no stars", that is truly what is deserving here. I wanted so much to love this Cuban restaurant coming from S FL but unfortunately that will not be the case. Went on a Friday night and sat outside to listen to the music. Our server started right off the bat by saying "this is my 2nd Friday working here" so already on edge for what was to come. I ordered the Steak Milan and hubbie got the Palomillo Steak. After about 10 minutes our server came back and said they ran out of the Steak Milan so I substituted the Chicken Milan. Meanwhile I overheard the same server tell the table next to us the ran out of Strawberries for the Strawberry Mojito. At this time I ordered my 2nd Mojito to keep me relaxed - I could tell this would be an adventure. About 30 minutes later the food runner came with 2 plates - 2 Chicken Milan's...huh?!?! Got our server who said they ran out of steak also for hubbie's Palomillo Steak. Not sure what gave her the impression she could just substitute the Chicken Milan. At this point, we asked to speak to the manager because our server was not going to explain what happened. The owner came over and asked us to explain our side of the events which we did. She said that they ran out of steak which included the same cut of meat used for the Palomillo Steak. She also said they may not have run out steak but didn't have enough cut up (Friday at 7pm and not prepared?!?!). She went on to say that training new servers that are not familiar with Cuban food is hard and this is a tough business. She also proceeded to say this would probably be our servers last night working there. She apologized for the mistake and comped our drinks and Mariquitas.
A couple of things I should point out here...I feel the issue with this restaurant is the Mgmt/Owners. Server training issue #1. Since the restaurant is in SC and not Cuba or even S FL, it's SO important to train their servers on Cuban food since they will be helping to educate customers who may have not had this type of food before. Issue #2 - WHAT RESTAURANT RUNS OUT OF STEAK on Friday night???? That is ridiculous!! Finally...Issue #3 - it is in VERY poor taste to have the owner cry to us and tell us her problems with running a restaurant and tell us our server would be fired.
Suffice to say we will not be back.