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  • I'm writing this review as a formal complaint because I could not find a Web site to do so. First off, my waiter was visibly annoyed when I did not immediately order food. He even came back and took my menu away even though I had said I was going to order food later. I had gotten a drink, so I was still a customer and the pave was hardly packed. When my drink was finished, he totally ignored me and his colleague had to check in with me. Then he gave her the wrong drink order. I then started looking at the menu. When I closed it, even though he saw me, he did not come to take my order. As I prepared to flag him down, same colleague had to come and save his butt. I ordered my burrito to go because I was so over it and I needed to charge my phone. Food comes out on a plate. When I say something to my waiter he doesn't even respond to me just goes straight to the woman covering his table and goes "did she really order that to go?" Yes, I could hear him. Rude. So I pay, finish my beer, and go to put the burrito in the box. No tin foil, no apology for not getting it right. The table was super narrow and he put the box on the very edge. Now in a hurry, I don't even look before putting the burrito in the box and it immediately falls to the floor. When I asked what they could do, the answer was essentially to eat it off the floor. How about a refund for my delicious floor burrito? Or at least an apology?
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