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| - I read all these rave reviews about how good their sauce is. It's too bad I didn't get to try it...
I ordered delivery via Grub Hub today and I'm pretty irked. I understand that Grub Hub deliveries take a bit longer than your normal pizza delivery, but this was the worst experience ever with delivery.
I was able to watch my order go through all of the steps after I ordered about $50 worth of food including the tip (which I now regret doing) for myself and a coworker. Our delivery driver was Kevin, if you get Kevin, hunker down and get ready to wait an additional hour just for delivery. I watched for a good 20 minutes while his car did not move on the map, to the point where I was wondering if the map was even working. Finally he began moving "toward" my location, but then quickly started to clearly get lost. He drove around my building several times, making wrong turns, as if GPS is not a thing easily available in 2016. When he arrived, his car sat in the parking lot on the map for another ten minutes before he FINALLY called me to tell me he was at security. I had left instructions to deliver at my lobby and exactly where to go, and it was not "go to security". He also got my name wrong to add insult to injury. I told him where to go and then waited another TEN MINUTES while he got back in his car and drove to the right place. We're talking about 100 yards here. Not a giant complex. He finally found me and I was displeased to see he was covered in sweat and driving with his windows rolled down, midday in the AZ heat. This meant, everything that should be cold, like coleslaw, was grossly warm, and everything that was supposed to be warm, like french fries and onion strings were cold and soggy from the breeze blowing in the window right into the bag sitting on his front seat. Long story short, it is just under 5 miles door to door from Dickey's to my lobby and it took over an hour to get here in what should have taken 20 minutes TOPS. Unacceptable. He might be a nice guy and all, but shouldn't be delivering food.
Speaking of food, I should probably review that. From what I can tell, since it was either too cold or too warm, this food could be really good! I could smell the smoke instantly and it has permeated my shirt and hands, that's a good thing. Any food that can cover me in smoke like a meat flavored cigarette is fine by me. All of the meats were very tender, all of the sides had great flavor. I was able to share with my coworker so we got to try lots of different menu items. I liked the sausages the most, and the brisket and pulled pork were so good (for being cold and dry). My favorite side has got to be the green beans. I'm just super bummed because it was all so beat to death from sitting on a front seat for over an hour.
To put a final fork in this experience, we received no BBQ Sauce in our to go bag. As one other reviewer noted, how can anyone put all of this BBQ meat into the bag and not think, "hey, they're going to want sauce too". Nope, nada, zip, zilch on the sauce. I don't want to assume it was the delivery guy Kevin's onus to put sauce in the bag, but I will anyways. There are no options on Grub Hub to order a bottle of or a side of or any other version of sauce, so I assume that customers assume they're getting sauce.
If you're ever on Mill Ave., and want some BBQ, I say go for it! Just don't order delivery. If I'm ever on Mill Ave., which I am NEVER on Mill Ave., and I want to stand in line, I'll go here. The chances of ordering delivery again are about 2% for fears of getting the same driver and then feeling the fury of KNOWING he's been here before but doesn't remember.
Sorry Dickey.
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