My roommates and I love this place. However my "love" is somehow sarcastic. It is true that the prices here are cheap. However, the soup is very salty. Asians don't eat that level of saltiness because we're heathy. I often order to-go. Because with to-go, if I buy two bowls of Pho, I can get 4 bowls out of it with extra noodles and water to add to the soup, making it less salty.
My roommates, who aren't Asians, think this level of savory is the right level. I haven't been back for a few months already so I don't know how the savory changes. Nonetheless, because it is cheap. I'm giving it 5 stars. I can't say anything about the customer service as I always ordered to-go.