Avoid this company like the plague. When my opener failed to work, I called this company and they initially told me that a sensor was set improperly. After shelling out $150 for their tune-up and parts (which they ALSO blamed for the problem), the door seemed to be fixed.
OR SO I THOUGHT...
The next morning the door did not work AGAIN. I called for a service once again. The repair tech stared at the device (literally) and immediately claimed that the motor was shot. Now that is tantamount to an auto mechanic looking at a hood of a car and telling me that the engine was blown! The technician could not articulate how or why the motor was blown so I offered to purchase a new opener and they could install it. They refused. This company would only install their OWN materials, and at a substantial increase in price-They claimed that Home Depot equipment was garbage even though at my prior house, my Home Depot purchased opener lasted the 10 years I lived there.
Ultimately, I saw through their scheme and was not about to be fooled again. I called another company and they told me that the motor was fine. All it had was a blown circuit panel which cost $80.00 as opposed to the $480 that A Always wanted to charge me for a new system.
This company gouges customers, has incompetent technicians, and cannot be trusted. Try Smokey's Garage door. I was referred to them and they did OUTSTANDING work at a fraction of the cost.