Very upset! I left my Terrier Pete with the groomer at 930am with an older short lady with a long braid and she said he would be ready in 2 and a half hours, I returned at 12pm and Pete wasn't ready and that it would be another hour. Not too happy about that. Then at 2pm we were still waiting on a phone call to go pick him up 2 hours later. I myself had to call and ask when He would be ready. When finally picking him up not only did we have to wait AGAIN but he did not have to the hair cut I asked for and their was parts that were still very long and the groomer didn't even come out to apologize for the entire wait! Worst experience ever and I will never return again!!