I had lunch here for the first time today. Overall the experience was pretty typical for the fast food industry. The service was fast and friendly. The Classic Smash burger was pretty good but smaller than what is available elsewhere for a lower price. The fries were typical of the industry. A "combo" cost me about two to three three dollars more than what the same meal costs at comparable restaurants. Drinks are served in a plastic cup so you can not get a refill and take it with you. When I could not get ketchup out of the bottle at the table I discovered (after just a bit of detective work) that it was a brand new bottle and still had the safety seal in place.