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  • I brought my Mother to Sonata's today for her birthday lunch. I called this morning to see if it was possible to order off the dinner menu as there were several things on the dinner menu we thought we might enjoy. We were told it would not be a problem. When we arrived at the restaurant we were given lunch menus so we requested dinner menus also. Our server, Chris, insisted that most dinner items were not available, I let him know I called earlier and the woman I spoke to earlier said it would be ok, he rudely asked me who I too. I couldn't recall. Needless to say it wasn't a great start to our experience. We were never offered drinks, he simply poured us water. He never asked if my daughter or niece would like a drink. His attitude was extremely apparent through the whole experience and it completely ruined the beautiful atmosphere and wonderful food. The only issue we had with the food was the pork shank was very bland, everything else was fantastic. Chris came back when we were half way through our meals and my mother told him the pork shank was tasteless. He explained to us how they have never had a complaint about the pork shank and he was surprised, however we were never given an apology about how we felt about the dish. Guess what, I could care less how everyone else feels about a dish. We weren't expecting a new dish or any kind of discount a simple acknowledgement would have been nice, maybe even a visit from a manager. When Chris came back to our table he made sure to let us know that protocol this kind of situation would be to let him know before we ate half the food that we were not happy. Had he come back to check on us we would have been happy to let him know. I've been a server/bartender for over 15 years and I cannot even believe that he said this to us! I would be fired immediately if my manager heard me say this to one of my tables! The saddest part about this is that not at any point during our visit was there a table touch from a manager. I'm giving this place 3 stars for the food because it was outstanding! If I were rating it based on service I'd give it 0.
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