Whether its a Zara, Amazon, or Newegg order this company has failed me every time. I got the run around 3 times in a row.
First I have to wait two hours just to get ahold of someone at ontrac. They then tell me to get a hold of the company that I purchased the product from. I then call the company I purchased my product from and recieve a case number. This turns into a week long process that ends in a refund or a redelivery. I have gone the refund route and I refuse to deal with any company that ships through Ontrac.
If you get a tracking number from this shipping service good luck. Its a waste of time.