I started coming here a few months ago and it was great - had a regular stylist who ended up leaving. I gave another stylist a chance and asked her to trim the top of my hair - my "card" says 1/4 inch and she took off 3.5 inches - no exaggeration. By the time she cut and I could see what fell, it was too late. The stylist was newer and actually very nice, but didn't listen at all. I did not make a scene or anything - it was already done. I would not recommend this place to anyone unless you know your stylist.