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| - SSSSLLLLOOOOOOOOWWW
Here is the timeline of our visit.
10:45 Arrived
10:53 Sat
11:16 Order taken by waitress (23 minutes after seating)
11:54 Food arrived (61 mins from the time we sat down)
12:12 Departed
The food was good but we had breakfast fare, so it's hard to make pancakes, eggs, sausage and grits be spectacular or be terrible.
The service was awful. The waitress was surly. No "hello", "enjoy your meal", "how is everything?" - nothing. Same with the cashier, who I had to wait five minutes for. Never spoke a word to me.
I read that Michael Symon once said something nice about Big Al's, and another customer mentioned it to us when we were waiting for a table, there' a picture of him on the wall with a quote and they even had a sign on the table about him. Big whoop. Just because Michael Symon likes your corned beef hash, that doesn't mean you get to make people wait an hour for scrambled eggs. It also doesn't mean that you get to forgo common courtesies like "Thank you".
In the future, we will drive to the Waffle House in Willoughby where we can get equal food, a better value for money and much friendlier service. Also, it will still be a helluva lot faster, even with the 20 minute drive each way.
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