I am a designer and my husband is a remodeling contractor. We purchase or spec a LOT of tile. From our experience, The Tile Shop is well managed, responsive, well priced, and reliable. What I like about the showroom is that they have a small quantity of the actual tiles on the shelves below their boards, which you can purchase by the tile to take with you when shopping around, or even come in and grab a few extra pieces if you run a few short when installing your order. The reps are knowledgeable and helpful, and the showroom is large enough for them to show you actual sample installations of a lot of their product. Orders have come in on time, and when there was an issue with damaged tiles or when we've had to return overages they have been very easy to work with.