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| - Worst. Experience. Ever.
I"ll start by telling you that your chain is at about 80 percent. Sound familiar? It should. Go in for a basic tune-up and every person that walks in needs a chain. While I was standing in the shop, in the midst of my nightmarish experience, on two separate days, I watched them tell people that they needed work on their bikes that just wasn't so. I sent them down the road.
So, I don't even know where to start. ... They had my bike a month. I went in for air while riding by and asked how much a tune-up is and $40 is what I was told. Good price. I am having a couple issues, and tune-up will take care of it. Let's do it. I say it's not shifting properly, and the brakes squeal. It was Friday, they said it'd be done Monday afternoon. Perfect. Wednesday rolls around, beautiful end-of-May weather and I'm sans bicycle. Wednesday, mechanic tells me I couldn't have it any earlier than Friday because they were so busy. Ummm. Ok, To keep me from going elsewhere they've told me it'd be done sooner, obviously. Thanks for the honesty. Friday, I get a call, it's them telling me to come in. I need a new cassette, it's bent and I need a chain to go with it, which is absolutely necessary when changing a cassette, yes. Reasonable. I need new pads for my brakes, ok, but why are you telling me a week later. Go ahead. Next week comes. Cassette and chain are in, but pads are on back-order. Wtf. Following week. Three Weeks. They call me. We can't find brake pads for your bike, it's a unique pad, they don't sell them anywhere. Umm. On a bike a year old. I should have run. I"m too chill. They tell me that I need to replace the entire brake system. On a bike a year old. I say leave the fronts, I'll leave them to save some money. Mid-week when I got my bike back. I rode two days; the brakes are hitting the handlebars. I bring it back, let them know. They have changed the brake cables, both, which I did not agree to; they are never changed unless it's absolutely necessary. They were perfect, they know this and are surprised when I tell them lines are almost never changed. I"m not paying for that. Ok. When they're new they stretch and settle, which is why, with a new bike they give you a grace period to readjust your cable system. And this is why my brakes are out of alignment. Great, thanks.
I get a call the next day, it's fixed, not great, but I'm getting tired of the place. Awesome, nightmare is over. It's not shifting properly, twenty meters down the road. Bring it into another shop to look. The cassette isn't installed properly. Bring it back. They fix it. I leave, it's not working. Leave it here overnight and we'll take care of it. WTF!!! Cassette's in, I ride, still not working. You need a new derail-er, the derail-er is no good. Are you fucking kidding me? They fix it. Surreal. Four Weeks. Doesn't work. Bring it back. They installed a derail-er, at no cost to me; however, they couldn't find the right part, and so, have installed a derail-er that's not compatible with my bike. Take all your parts off of my bike and give me my money back, and the original parts. They did so, and snipped the brake-lines intentionally too short by eight inches. Two days in another shop and it was fixed. The original braking system, just new pads. The original derail-er on. The other bike shop had the pads in stock. My bike is an average bike, nothing unique, off the shelf.
I am speechless.
It was there a month, it wasn't fixed or usable when I got it back, and the parts were in a bag.
I left there having to buy new lines for my brakes. I spoke of my nightmare to the shop I brought my bike to and they replaced the lines for free.
So, it would have costed me, I think, twenty bucks, to have my bike at Set Me Free for a month. The best riding weather of the year.
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