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| - So disappointed!! I have ordered online from them many times. I am the kind of person who is willing to pay more for good quality and I don't mind a wait either. In fact I am an ideal customer, who rarely complains. Tonight was terrible!! I ordered my dinner through the website a little early, because I know it usually takes an hour or so for the food to arrive, though I am only 2 blocks away. My order was supposed to arrive at 6:30. At 7:15 I decided to give them a call to make sure there were no issues. The girl who answered the phone assured me that my order had just left. So we waited. At 8:10 I had my significant other call, and he was informed not only did they have no order for me, but that in fact their computer had just happened to break today. So the 60.00 I was charged through their personal website was not even on record. On asking to speak with a manager we were informed that only she and a cook were there, no manager on site. So there was no way to get my money back until I spoke with this higher up? Don't get me wrong I have a decent amount of money in my account, but 60.00 is nothing to scoff at. It's too late now to order pizza anywhere else, since we waited all night for this order that didn't go through. I am not even upset really about the order messing up, I mean things happen. I am super mad about the fact that I was blatantly lied to, when I could have made different accommodations for my evening other than waiting for food that never came.. Someone can use some training on customer service- NEVER LIE, especially if you aren't going to come through for the person!!
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