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| - I had granite installed in my bathroom. The folks at Papagno's seemed helpful enough, but after this experience, I would not use them again.
I called them initially and they gave me a quote to add granite for my bathroom. The quote seemed O.K. so I went to their store to work out the details. Basically I wanted a 2cm granite in a fairly common color. It should be pretty simple.
We talked about what we wanted to Maria, and she told us instead of 2cm granite, she would "upgrade" us to 3cm for no charge. I wasn't really in favor, but I agreed if the backsplash was made to look correct. She said "We'd never want you to have something that didn't look good." My guess was that they had a scrap of 3cm that they wanted to use. We pay a deposit and leave.
A few days later we get a call from them, saying that since we have 3cm granite, we need to pay additional money to have the backsplash shaved down. I told them the 3cm granite was not my choice and I wasn't paying any more.
A few days go by and they call back. They "found" some 2cm granite and we needed to go in to approve it. O.K. we go in and the granite looks fine, and we pick an edge. Also, we asked them if they could give use the scrapes of granite from the sink cutouts, and they say fine.
They call a few days later to give us the install date. They can't give us a time, but say they will call the night before with the time. Never get a call, but at 8am the installers arrive. The installers seem to do a good job, but we notice the edge was not the one we asked for. Also, we ask about the scrap pieces, and the installers know nothing about either problem.
We call the store and they explain the edge was the edge talked about initially but they never apologized for their mistake. We asked about the scrap pieces, and they said they had them, would "polish" them, and they would call us when they were ready. They have never called and it was two weeks ago.
Every other granite company we have ever used always had the sink(s) installed before the granite was delivered. Papagno's installed it on-site. Now I know why the others DON'T install on-site. The smell of the glue was horrible, and it took days for it to go away.
The granite looks good, but with the hassles and deceptions we experienced, I would NEVER use them again. Never again.
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