I came here about a week ago with a friend. It was about 1:30 pm and it was obviously slow considering it was after the lunch rush.
Our server took about 10 minutes to get our drink order and once we placed it took about 25 minutes to get our food.
Finally, our server hardly checked in with us. When she did, we already finished our food. I used to love coming to flattop but the costumer service will probably not want me to come back again.