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  • I used Elite for routine ac maintenance. They recommended replacement of 2 parts because of general wear. Since Elite was highly rated on Angie's List we did not get other estimates and agreed to the replacement of one of the parts at the quoted cost. After Elite replaced the part, we checked with Home Depot and Grainger. The cost of the part was $8 and $11 respectively. We had already prepaid Elite $49 for the maintenance call and then Elite charged us an additional $130 for the $8 part that took literally 5 minutes to install. Unfortunately we did not check out the Elite price before replacement of the part because of their excellent rating on Angie's list. When we called the owner, Armando, of Elite and very nicely explained our concern about the over pricing of the part, he was extremely rude, and basically said it wasn't his problem and that he could charge whatever he wants. He also stated that he really "didn't care" what his rating is on Angie's List. It is true we had agreed to pay their price, but that was based on our belief that he was honest in his pricing and not trying to gouge his customers. I would NEVER use them again, even if it meant having no ac in the 106 degree days here in Las Vegas. We were taken advantage of and the attitude of Armando was extremely unprofessional.
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