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  • For the past few years, I've considered the Apple Store to be akin to the seventh layer of hell (http://www.yelp.ca/biz/apple-store-north-york?hrid=1bFUTYE6KVA7i4_5ZHggVQ). Don't get me wrong, I've been an avid Apple user for about 15 years, where I've enjoyed computers, phones and one Apple TV. My phone wasn't working properly, but it was still under warranty, so I made an appointment and brought it in. I spoke to three different staff members, who were all genuinely sad that my phone wasn't working properly and really made me feel taken care of. I walked out with a brand new replacement phone in about 30 minutes. They did customer service well. The greeted me right away and told me where to sit down (I hate waiting around, not knowing what to do). A guy came and took my information and went to get another guy, who then actually read that information and addressed my issue. I wasn't alone for more than 10 minutes at a time. I always knew what was going on with my issue. And they fixed my problem with a smile. So maybe I'll call off my forever ban of the Apple Store, though I likely will continue buying their products online (or on kijiji) The only reason I took one star off is that their product quality has gone down in recent years. Computers are crashing, their phone can be pretty buggy, and battery life on all their products just isn't that great.
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