I've had good massages from ME in the past, and the LMTs have been courteous and professional. I am disappointed that they don't clearly articulate their rules and tips for getting the best massage. After driving across the valley for a massage, I arrived early and grabbed a bit of sushi and a beer at a local restaurant. I was told previously by an ME therapist that a drink before a massage was fine but never afterwards (only water). This time, when I made a comment that I arrived early and had a Kirin and a couple rolls, I was told their policy was not to massage. I respect the therapist's right to refuse service, but a rule such as this (no alcohol during the day of the massage - mine was at 6:30pm) should have been disclosed to ensure the best massage possible. When I asked to cancel, I was told I have to fill out a form and speak to a manager. As a consumer, if I want to cancel, there shouldn't be additional hoops to jump through.