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  • Love Einstein's but this particular location is lacking. The woman at the check out didn't know what she was doing and completely ignored myself and my son for 4 minutes. Then she helped the person in line behind me who just walked up because she had been making coffee that that customer had ordered. When I told the manager he stated "yeah we are working with her on that." I am a manager as well and if my employees can't grasp basic common sense then they are taken off of the frontline and shadowing people who know what they are doing. Several other employees acknowledged the issue but did nothing to fix it. Apologies with no action is just as bad. Props to the one employee who apologized and talked to my son about Doctor Who. Unfortunately a service industry location that is struggling with what they do every day, customer service, and has nothing better to say but "we're working on it" is not somewhere I want to do business. I will drive to the Val Vista location where the food is the exact same or better and the team is great.
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