I'd give the food five stars. The pizza and subs are great but the service would get a 1. Each time I order carry out I get put on hold - sometimes for 4-5 minutes. When I arrive to pick up the order - 20 minutes later it's never ready. Lastly the staff does not seem friendly or helpful. Last time I was in there were two employees talking - they saw me but didn't come over until I asked them to. Frustrating because the food is excellent but it makes not want to go there.