Based on the reviews, I was very excited to try this place. I had just gotten back from Thailand and have been craving more Thai food. I came in yesterday shortly after 5:00pm. I placed an order for take out, took a seat with my number, and waited in the not busy restaurant. I watched as a few people came in after me, placed their orders, received their food and left. 40 minutes later, I finally went back up to the counter and told them I just needed a refund as I couldn't wait any longer at this point. The man at the counter looked at my receipt and seemed surprised that I hadn't received my food yet (I had ordered 2 vegetarian dishes). After grabbing someone else, they explained that they couldn't refund my credit card (or refund me in any way) because they didn't have a manager present. After a little debate, they finally just gave me my money back in cash. I would love to be able to comment on the food, but I unfortunately never got to that point.