This is one of those stores that another reviewer referred to as a hidden gem. I called ahead and found a book that I wasn't able to find anywhere else in the valley. Tom who answered the phone said it showed as being in stock on his computer. He then went and made sure that it was there before I made the drive.
I have to tell you that when you first walk in, it doesn't look like the most organized store I have been in. If fact, it looked a bit disorganized with a lot of books in stock. The secret to this store was to find out they have every book in the store in the computer. The impression I got is they keep their inventory pretty much up to date so if it is in the computer, it probably is there. I can't complain, they had that book I was speaking of in stock when nobody else in the metro area didn't. Yes, I had to drive from central Phx up to almost Bell Road. Yes, I could have ordered it online and waited a few days. But nothing is as nice for me as knowing I can curl up with that good book this evening!
One more thing I like about Tom was his general attitude. He knows his business. He isn't afraid to say positive things about other independent stores and who might know more about one type of book than another. That will bring me back if nothing else would.