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http://www.openvoc.eu/poi#funnyReviews
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  • Absolutely the worst customer service and I wasn't even in the store! Wife bought a Kuerig 30 days ago and it failed last week. I call the number on the receipt to ask about warranties but when you call you get a robot asking for prompts to wedding registry and other prompts to track packages but no store directory. Second attempt was to look up the store online and calling that number. I go thru all the hoops of trying to talk to a person and finally someone answers! Great right? She transfers my call to housewares and the phone picks up but there's no "hello may I help you?" Nope,nothing just background noise of the cashier helping other people. Idle chit chat while I'm saying HELLO! After the second customer served I'm as loud as I can be HELLO!!!!! I can hear myself on his phone!! This housewares dude for some reason absolutely ignored me, why answer the gd phone then??? To keep it from ringing?? Third and final attempt was to call again and find somebody that I can talk to about this loser in housewares. How did I do it? There was a prompt for employees to call in sick so I pressed 4 an lo and behold a real person! Never did catch her job title and hoped she was a supervisor but I told her the story of how all I want is an answer to the age old question of refunds and how to get one. She knew I was pissed and I reminded her that it's not her fault but Macy's pos phone system and a lazy housewares dude. So in conclusion Macy's will take it back only if it's in "saleable" condition, her words exactly. If you buy something at Macy's make sure you save all packaging and lie to them that the coffee maker works, you just don't like the color or save yourself the hassle and go shopping somewhere else and let Macy's go out of business.
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