Locally owned and operated. As a VW and now an Audi owner, I have been bringing my cars into Dunn's for the past several years. I trust their recommendations and know that they aren't trying to add services, etc. just to boost the price. In terms of price, definitely cheaper than going to a dealership. Their waiting area isn't really built for waiting (a few seats right next to the service bay) but they offer transportation to drop you off and pick you up.