I live in CA and came out to AZ to visit a friend. She picked this spa because she had great things about it so I was really excited to try it out.
Amenities
The locker room and spa facilities were a lot smaller than I was expecting. The last spa I had been to was the Canyon Ranch Spa Club at the Palazzo/Venetian in Vegas (which is ridiculously HUGE and amazing) so maybe I've been spoiled. This spa was TINY. The hot tub in the women's locker room looked like it may fit 2-3 at most. We didn't even bother going to the lap pool by the spa and headed straight to the resort pool just above the spa. The pool was nice. Not too crowded on a Saturday afternoon. In August in AZ the water wasn't too warm so that was nice. And though we didn't order any food or drinks from what I could see the pool service seemed pretty efficient.
Customer service
Everyone I came into contact with here was super nice and helped us promptly.
Services
I got a prenatal massage and my friend got a Swedish massage. We both enjoyed our massages. I had forgotten to mention to my friend when she made our appointments that I prefer a female therapist and so I had a male therapist (Bill) for my appt. I was a little uncomfortable at first but it was fine. He did a great job and was very professional, which I would expect in a nicer spa like this. The treatment rooms are situated in little casitas through a short private walkway from the spa. The rooms were quiet and soothing.
Bottom line
Although I enjoyed my massage, I often get massages of the same caliber from massage only type places. You know, the ones that don't have the spa facilities and charge around $50 for a 60 min massage. And for more than triple that amount when you include tip (my massage was $130 before tip), I just didn't think the spa facilities were as nice as the other spaces I've been to. I mean, the whole point of paying the extra money to go to a fancy spa is for the fancy facilities and I just didn't think this spa offered too much in the way of those extra spa perks.