My sister took me to Olga several years ago. I was skeptical as I had been plucking my own brows and going to spas for occasional waxing for ages, but she swore by Olga's skills. I was taken aback by how kind and down to earth Olga is, she made me feel comfortable immediately. My sister's obsession was not without merit - after my first brow wax I was sold! I would never let anyone else touch my eyebrows. I don't know how she does it but the shape is always exactly perfect for my face and I feel beautiful when I leave and for weeks following. HIGHLY RECOMMEND!