My experience was a lot different from the other people who have posted reviews.
I stopped at this location because it was off I-71. Went through the drive-thru, placed my order, and then paid. I figured it was Steak 'n Shake and it would be a few minutes before my food was ready. So I get out of the car so I can get the pills I have to take with dinner out of the trunk. To my surprise my food was ready in the 60 seconds it took to do this. Everything was good.