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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2017-10-15 00:00:00 (xsd:dateTime)
itemReviewed	Living Spaces
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	6 (xsd:int)
rev:text	I Was so excited that we found a couch we actually loved at living spaces! We walked in the store and was immediately bombarded with multiple people jumping on us. It was like a car lot. We had to be somewhat rude for them to leave us alone. After finding the couch we wanted a lady came over and helped us pick color and fabric and the different pieces of the sectional we needed to fit are house. After she messed up the paperwork twice we finally got the couches ordered and paid for ($3,600) later we were told they would be ready in 3-4 weeks but most of the time they arrive sooner. About 2.5 weeks went by and I got the call they were in and would be delivered that night. I was thrilled to finally have new couches and so soon! Well at about 8:00 pm we get the call that the couches were damaged and would not be delivered but someone would call us the next day to let us know what would happen. The next day came and no call so that night I called them and customer service had no clue who I was or what was going on so they said they would have someone call me the next day. Next day came and again no call so I called again and again and again and kept getting the run around. 5 days after my couch was damaged a manager finally called me back to tell me the couches could not be fixed but she could send me a photo of the damage they could not fix and if I wanted the couches with the damage they would give me a small discount lol. I laughed and said I just spent 3,600 on a sectional and no thank you I do not want a damaged couch. She said ok and told me my next option was for them to re order it and wait another 3-4 weeks for it to come in. I asked if they could put a rush shipping on them because of everything we had been dealing with and she agreed. Two days later she called and said the couches would be in on September 28th and that she would call the afternoon of to set up delivery. Well fast forward to today September 28th. I didn't get a call or a text about the couch so I once again called and had to talk to two different people to be told the manufacture is planning on shipping the piece today and it would probably be in around the first week of October!!!!!!! If I had known it would have taken 6 weeks to get a pretty basic sectional I wouldn't have wasted my time with living spaces. Not only are they unorganized but their customer service is the worst I have ever dealt with!!! Do yourself a favor and save your time, money and energy and go to a real furniture store! UPDATE: so after I posted this review the social media team reached out to me and had half of my couch delivered a few days later and the rest was delivered the very next day ( surprising what giving a bad yelp review can do) ok so you would think now that I have my couch everything is great! WRONG!!!!!! The piece that was damaged by a driver and needed to be returned is now a different color then the other half of my couch!!! This is real life!! I have waited all this time for couches finally got them and now it looks like I have a checker board for a couch! I reached back out to the person from social media (who has been very nice by the way) and let her know now the couches don't even match and at this point I just want to return them and be done!! I was told I could return them within 7 days but would have to pay a restocking fee of $360.00!!!! I was like WHAT??? I said with everything I have been dealing with for weeks and now a couch that doesn't even match in color the least you could do is return the couches for free so I can be done with this mess! She said I would need to send in the photos and talk to management and she would let me know. So now I wait. I will be updating once I hear something but for now here is a few photos of my two toned couch 2nd UPDATE 10/7/17 I can't believe this problem is still not fixed. Ended up getting ahold of someone else in charge and they agreed to give a full refund and pick up the couches. Great news right? Lol not yet! So they had a scheduled pick up for today from 8-3pm. I was given a new tracking number and everything. I rearranged my entire schedule to be home so this could just get taken care of. At 10:00 when I still had not seen my tracking number on the website with a better indication of when they would be here to pick everything up I decided to call to maybe see if I was given the wrong number. Nope the number was correct the problem was the lady that said she would have them pick up Saturday 8-3 never really put the pickup in the computer. Oh my god! I mean really??? Not sure why I expected the pick up to go as planned when nothing else has! Now it's "for sure" scheduled for tomorrow 8-3. Fingers crossed they are going to pick it up. I will be doing a 3rd update once they actually pick the couch up and refund my money like they said they would. Let's hope I don't have to fight for my refund!!
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Angie

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