I'm not sure about the other locations as I don't go here very often, but in the 3 times I have tried to go here they are pretty awful. In all 3 times I have been here they didn't seem to know what was going on and never get my coffee order correct.
Maybe the menu is too complicated and there are too many coffee drinks that seem to have different names than all the other coffee establishments in the area.
Anyway pretty much anyplace else around here is better than this place.