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  • I would give this place a 0 star if I could! KYRA, the front desk customer service agent was very rude and not friendly at all!! I told her that I was a Platinum Marriott (1,100,000 points!) rewards member and she seemed to get very Argumentative and defensive saying no I wasn't, I was only a silver member. I showed her my credit card, license and platinum rewards card and she never entered the number Or my credit card information apparently. (Which I found out after as you'll read below) I went to the room only to find a filthy carpet, lint balls in the bed, a completely clogged bathroom sink and no extra towels soaps or shampoos in the tub area . They give you one small soap at this hotel! I called downstairs to let them know and the woman that answered the phone said that my name wasn't even listed for this room!! Apparently KYRA DIDN'T DO HER JOB and not only did not put my platinum rewards card into the computer, she also didn't even put my name or credit card on the room. What she did put in however it was my other flight crew members credit card paying for both rooms. This cannot happen!! I will NEVER STAY HERE AGAIN nor will my other crew members! Unfortunately I was on only a nine hour layover and could not, or did not have the energy to argue with these people. I will make sure to get the word out to have no airline or corporate crews stay at this DUMP OF A HOTEL. I've stayed at some pretty shabby Motels better than this. But you know, with all the hundreds of Marriotts that I've stayed at, there always has to be one bad apple I suppose and Charlotte Courtyard Marriott,, you should be proud of earning the title of being that one bad apple. Between the rudeness. the inaccurate information entered into the computer, the filthiness of the room and the lack of routine maintenance I give this place a zero!! 00000
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