We brought our new puppy in for her first visit. She has insurance through AKC, and thought they were in the network and decided to bring her here. Then when calling to make the appointment I double checked and said " we found you through the AKC network and would like to use her first FREE initial appointment. What do we need to bring to ensure that?" They said, all you need to bring is her paperwork. Then after everything was said and done, they told us that they WERE NOT in fact in the network and that we would have to pay everything out of pocket. Needless to say, we felt like we had the wool pulled over our eyes. Not great customer service in my opinion to promise one thing and then afterwards tell use that they in fact are NOT in the network. It's unfortunate because we also brought my older dog here who needed to have a tooth removed and now we will be finding another vet. I DO NOT recommend this vet office to anyone.