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  • My husband and I are foodies. The first time we visited this restaurant we were with my sister and her husband. Our server was great and attentive but the lady who took our checks screwed up horribly and my sister was charged double the price and unable to get her money returned for almost 2 wks! She was ignored every time she called. The only reason my husband and I went back was because our home is nearby and we were craving KBBQ. The same lady who screwed up my sister's check seated us. She wears glasses and ties her hair back. She never came to check on us to take any orders. We had to holler for her. My husband was communicating with her in Korean so I didn't understand what they were saying, but I can tell he's was getting frustrated. After he ordered us beer and 2 types of meat apparently she kept cutting him off and said "that's it right?" And he said no also can we have etc etc... And she just kept cutting him off so he got angry even further. Again she never came back and so another server came and we said our order of meat never arrived. He was nice and pleasant. She came back with an attitude and without a word said just did a drive by meat drop off. My husband had to get her attention AGAIN for some extra sauce. Her reply was "that small one is enough you won't finish it." I thought that was rude! I work in the customer service industry and I would NEVER BE THAT RUDE, EVER. Even if my customer was a jerk I would still be nice since it is my job to please the public. When we finished I went up to the register myself and of course she came quickly to take my payment. Ignored us the entire time we were eating with a rude demeanor but quick to close my meal ticket. I'm not a jerk and I still tipped a fair amount- which she did not deserve. Granted I know a restaurant can be busy and stressful, I watched her tend to the other tables with a smile over and over while we were ignored for some reason. Perhaps my husband and I should've spoken to her in English maybe then she would have treated us better? We are very polite and courteous people so I don't understand when people are rude for no reason. I don't think we will be returning there. Which is a shame because it is so close to our neighborhood. I guess we will go far when we want KBBQ. All in all this is the 2nd time the service was horrible from that lady. The only reason I gave this place 2 starts was because the food is OK. The steamed egg could use a little garnish. The meat is excellent. Enjoyed the tongue the most. And the Kalbi short ribs we got were so pounded out that they looked like a fence as they were cooked and that made them tasted grainy. Didn't understand why this time it was so pounded out. Beer selection is pretty good compared to other Kbbq places. The seafood selection is OK. Others don't have the option of shrimp. But most people prefer the baby octopus rather than squid. Food is great- the service we received from that woman is terrible. The other servers are pleasant. Maybe we will consider returning one day but if she seats us again we are walking out and going elsewhere.
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