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| - I've been going to Jersey Mike's ever since they came to Phoenix and it's always been great. I've gone to many locations totaling 100+ subs and they have been delicious every single time.
Tonight, however, I experienced something more than their fantastic food and customer service. I went in at about 8:10, little less than an hour before closing. The store was absolutely spotless as usual (I have never seen a dirty floor or messy table, even when it's busy) and judging by the few toppings left, it had been a productive day.
I chatted with the General Manager, discussed how busy both of our days were, and unlike most places of service, I always feel like I'm genuinely cared about as a customer at Jersey Mike's. No fake high-pitched "Starbucks" tones, no distant blank stares of boredom or automation. After a great conversation, they purchased my meal. I gave as much of a tip as my wallet had in it (one measly dollar) and left the store. Currently eating a delicious sandwich.
People often ask "what happened to the human connection?" It's real, and it's still out there. Talk to people, help those you interact with throughout your day, even in passing. And try to realize how much of a difference it makes to you and to others.
Tonight, I experienced something more than great food and service. Tonight I experienced the power of human kindness.
Thank you, to the whole team at Jersey Mike's.
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