The people at the Scottsdale location are really great and welcoming. I live in central Phx and was nervous about going into a N Scottsdale location, but it was close to work and a convenient location so I booked the appt and went for my 1st visit... As you enter, the receptionist is there to greet you and offer water. She was so nice and made me feel welcome. I have now been going for a few months and love it! I am very happy with the weight loss I have achieved, I am going slow but steadily down in weight :) Dr. Bentz is so wonderful. She is very encouraging and I don't feel pressured to get on the most expensive program. When we have our consultations I feel that she listens to my questions and concerns and really wants to help. I have been super happy with the service and am excited to continue on my weight loss journey with them!