I booked an indoor table for a party of 5 for a special event on Saturday 12/22. I should have immediately realized something was wrong as soon as we were seated in the main dining room and I could not hear the hostess and the other tables were empty on our side of the room. On the other side of the room were a group of 18 women who were making a lot of noise, and oblivious to anyone other than themselves. They should have gone to a Sports Bar rather than a restaurant with a nice ambiance but didn't seem to know better. It was so loud we could not really hear each other and I asked to be moved. The staff agreed that it was really noisy but the only option for us was the patio - not my preferred choice as it is relatively cool at night this time of year. We went anyway but it was still cold despite the patio heaters. Other guests who arrived later also were steered clear of the dining room to the patio and also complained of being cold. In addition, the kitchen was clearly overtaxed with the large group as it took 1 1/2 hrs. from being seated to get our entrees, despite many assurances our dishes were coming soon. Our waitress who was good tried to make the best of it - as we all did but should we have had to "make do" when the meal cost $50/head?
The restaurant management could have done several things in this case but did not. Initially or on confirmation of my reservation, they could have let me know there was a large party in the dining room; they could have diplomatically asked the obnoxious group to quieten down; and, they could have offered some compensation for the disruption and inconvenience. All in all, not a pleasant experience.